Effective Date: 23 October 2026
Website: https://ikikata.in
Brand: IKIKATA

1. Who We Are

Welcome to IKIKATA. We respect your privacy and are committed to protecting the personal information you share with us while visiting our website, browsing our products, or placing an order.

Our website address is: https://ikikata.in.

In this Privacy Policy, “we,” “our,” and “us” refer to IKIKATA. This policy explains how we collect, use, store, and protect your personal information when you use our website and services.

2. Information We Collect

We may collect the following information when you interact with our website:

Personal Information: Name, email address, phone number, billing address, and shipping address.
Order Information: Products purchased, order details, transaction status, and purchase history.
Payment Information: Payment-related details processed through our payment gateway providers. We do not intentionally store complete card details or sensitive payment credentials on our website.
Account Information: Username, password credentials in protected form, and account preferences, if you register.
Technical Information: IP address, browser type, device information, operating system, and website usage data.
Communication Information: Messages, product inquiries, feedback, reviews, and information you provide when contacting customer support.

We collect only the information reasonably necessary to operate our business, process orders, provide customer support, and improve our services.

3. How We Use Your Information

We may use your personal information to:

Process, confirm, and deliver your orders.
Manage payments, refunds, cancellations, and returns.
Communicate order updates and shipping information.
Respond to questions, complaints, and customer support requests.
Maintain customer accounts and purchase records.
Improve our website, products, shopping experience, and services.
Detect fraud, prevent unauthorized transactions, and maintain website security.
Send promotional offers, product updates, or marketing communications where permitted by applicable law and subject to your preferences.
Comply with applicable legal, tax, accounting, and regulatory requirements.

4. Comments and Product Reviews

When visitors leave comments or product reviews, we collect the information displayed in the relevant form, along with the visitor’s IP address and browser user-agent string where applicable, to help detect spam and misuse.

An anonymized string created from your email address may be provided to the Gravatar service to check whether you use it. The Gravatar privacy policy is available at https://automattic.com/privacy/.

Once approved, your comment or review may be publicly visible on our website along with the name or display name you choose to provide.

Please avoid including sensitive personal information in public reviews or comments.

5. Media and Uploaded Content

If you upload images or other content to our website, avoid including embedded location information, such as EXIF GPS data, unless necessary.

Visitors may be able to download publicly accessible images and extract information embedded within them.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, support shopping cart operations, maintain login sessions, and understand website usage.

These may include:

Essential Cookies: Required for website security, navigation, account access, and checkout functionality.
Shopping Cart Cookies: Used to remember products added to your cart and maintain your shopping session.
Preference Cookies: Used to remember settings and user preferences.
Analytics Cookies: Used, where enabled, to understand website traffic and improve performance.
Marketing Cookies: Used, where enabled and permitted, to measure advertising effectiveness and support relevant advertising.

If you leave a comment, you may choose to save your name, email address, and website in cookies for convenience. These cookies may last for up to one year.

If you visit a login page, a temporary cookie may be set to check whether your browser accepts cookies. Login cookies and screen preference cookies may also be used when you sign in.

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect shopping cart, login, checkout, or other website features.

Where required by applicable law, we will seek consent before using non-essential cookies or similar tracking technologies.

7. Orders, Payments, and Shipping

When you place an order on IKIKATA, we use the information you provide to process your purchase and arrange delivery.

We may share relevant information with payment gateway providers, shipping and logistics partners, and other service providers involved in fulfilling your order.

Payment transactions are processed through the relevant payment service provider. Your payment information may be subject to that provider’s own terms and privacy policy.

We do not sell your payment information to third parties.

8. Embedded Content from Other Websites

Our website may contain embedded content or links from third-party websites, including videos, images, social media platforms, and other external resources.

Embedded content from other websites may behave as though you have visited those websites directly. Those websites may collect information about you, use cookies, apply tracking technologies, or monitor your interactions in accordance with their own privacy policies.

We do not control the privacy practices of third-party websites. We encourage you to review their policies before interacting with their services.

9. Who We Share Your Data With

We may share your personal information with trusted third parties when necessary to operate our website and fulfil your requests, including:

Payment gateway providers for processing transactions and refunds.
Courier and logistics partners for shipping and delivery.
Website hosting, maintenance, security, and technical service providers.
Analytics and advertising service providers, where enabled and permitted.
Customer support and communication service providers.
Government authorities, regulators, or law enforcement agencies when disclosure is required by law or necessary to protect our legal rights.

We share only the information reasonably necessary for the relevant purpose, subject to applicable legal requirements.

We do not sell your personal information to third parties.

10. How Long We Retain Your Data

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, accounting, legal compliance, fraud prevention, and dispute resolution.

Comments and their metadata may be retained indefinitely to help identify and approve follow-up comments.
Customer account information is retained while the account remains active and as needed for legitimate business or legal purposes.
Order and transaction records may be retained for the period required under applicable tax, accounting, and other laws.
Support communications are retained for as long as necessary to address inquiries and maintain relevant records.

When information is no longer required, we will take reasonable steps to delete it, anonymize it, or securely dispose of it, subject to applicable legal obligations.

11. How We Protect Your Information

We take reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. While we work to safeguard your information, we cannot guarantee absolute security.

12. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information where legally permissible.
Request a copy of certain personal information you have provided.
Withdraw consent where processing is based on consent.
Opt out of promotional communications.
Raise a concern or submit a privacy-related complaint.

If you have an account or have left comments on our website, you may request an export of the personal information we hold about you, where applicable.

These rights are subject to legal, accounting, security, and other legitimate retention requirements.

To exercise your rights, contact us using the details provided in the Contact Us section below.

13. Children’s Privacy

Our website is intended for a general audience and is not knowingly designed to collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action.

14. Where Your Data Is Processed

Your information may be processed by our website hosting provider and third-party service providers in India or other countries, depending on the services used.

Where information is transferred or processed across borders, we will take steps required by applicable data protection laws.

Visitor comments may also be checked through automated spam detection services.

15. Third-Party Links and Services

Our website may contain links to third-party websites, including social media platforms and payment or delivery services.

We are not responsible for the privacy policies, content, or security practices of those third parties. Your interactions with them are governed by their respective terms and privacy policies.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, technology, or applicable laws.

Any revised version will be published on this page with an updated effective date. We encourage you to review this page periodically.

17. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern about how your personal information is handled, please contact us:

Brand: IKIKATA
Website: https://ikikata.in
Email: care@ikikata.in
Phone/WhatsApp: +91 8516018601

We will review and respond to privacy-related requests in accordance with applicable law.